Hand made with love in Regina, SK

Privacy Policy

Privacy Policy

This Privacy Policy applies to personal information we collect through our websites, located at www.zestykits.com, www.cookiekits.ca and through other interactions with our customers.

CookieKits by ZestyKits Inc. “CookieKits by ZestyKits” respects the privacy of your personal information and pledge to protect them and use them only for the purposes for which it was collected. This privacy policy “Policy” is intended to inform you of our privacy practices. We want to inform you why and how we collect your personal information and the ways in which they are kept and used. The Privacy Policy and our Terms and Conditions set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

In this Privacy Policy, the words “we”, “us”, “our” and similar expressions refer to CookieKits by ZestyKits Inc., a Saskatchewan company that is the operator of the website www.zestykits.com and www.cookiekits.ca any other related applications (“our Site”). The Policy extends to all personal information collected by CookieKits by ZestyKits on our Site at www.cookiekits.ca, social media accounts @Zestykits and @CookieKits.ca (Facebook, Instagram, LinkedIn, Twitter) and through any other communication initiated by CookieKits by ZestyKits with email or otherwise. The Policy is subject to all laws and regulations in place related to the protection of personal information.

By visiting or accessing our Site and/or our services, you acknowledge and agree that you have read and understand this Privacy Policy, and consent to the collection, use and disclosure of your personal information as described in this Privacy Policy. In most cases, we will ask you to provide explicit consent (through agreeing to a revised version of this Privacy Policy) if we intend to collect, use or disclose your personal information other than as described in this Privacy Policy, however sometimes your consent may be implied through your conduct with us.

Personal information we collect and why
What Personal Information may be collected:

  • information you provide by filling out forms on our Site (e.g registering to use our Site, subscribing to a service, and other forms)
  • answers to surveys
  • information provided if you contact us
  • details of transactions you carry out through our Site and through fulfilling an order
  • details of your visits to our Site and other CookieKits by ZestyKits applications

If you use a debit or credit card for any of your subscription or other purchases, we collect your debit or credit card-related information and signature for the purposes of processing and administering your payment. We also collect your billing and shipping address, telephone address, email address to deliver the products you ordered

When Personal Information may be collected:
Personal Information may be collected when you:

  • purchase products
  • Request to be on our mailing list or to receive other marketing communications
  • Register on our Website
  • Apply for employment
  • Participate in one of our contests or promotions or respond to a survey
  • Submit a comment or question to customer service via e-mail or our live chat

Why Personal Information may be collected:

  • to provide the service and allow you to use the Service.
  • to operate the Service and to enhance and customize your experience with the Service.
  • to provide you support and manage requests and complaints.
  • to send you updates, notices, announcements and additional information relating to the Service.
  • to send you marketing and advertising content by email, subject to your prior consent.
  • to conduct surveys and questionnaires
  • to improve the quality of our services
  • to enforce the Terms of Use of the Site (“Terms of Use”) concluded between CookieKits by ZestyKits and you.
  • to contact you
  • send you a birthday greeting.
  • to comply with any applicable law and assist the various bodies responsible for applying the law.
  • to prevent fraud, misappropriation, infringements, identity theft and other illegal activity or abusive use of the Service.
  • To notify you of changes to our service
  • to manage faults and failures.
  • to take any action in case of litigation or legal proceedings of any kind between you and the Service, or between you and the Supplier or third parties in respect of or in connection with the Service;

Note: You are not required to subscribe to any form of marketing to use Services provided by CookieKits by ZestyKits.

Website information
We collect the following of all our Website visitors:

  • Internet Protocol (IP) address
  • Internet browser you are using
  • the computer operating system you are using
  • time spent visiting the Website
  • usage patterns within the Website
  • domain name of the Website from which you linked to our site
  • other similar information

We collect this information to help us understand and improve your experience on the Website.

Cookies and web beacons
Our Website uses a technology called “cookies”. A cookie is a small element of data that our Website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. We use cookies on the pages on our Website where you are prompted to log in or that are customizable. If you have registered with our Website, these cookies help us identify you and may be necessary to provide you with products or services you request. Cookies may also provide us or our service providers with information that we will use to personalize our Website in accordance with your preferences. You may set your Web browser to notify you when you receive a cookie. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of its features. Our Website may also use a technology called “tracer tags” or “Web Beacons”. This technology allows us to understand which pages you visit on our Website. Tracer tags are used to help us optimize and tailor our Website for you and other future visitors to our Website.

Unsubscribe
Please note that every time we send you an email, we will give you the option to unsubscribe from our mailing list, so you can choose to stop receiving our emails at any time. You may also change your setting on your account or contact us at [email protected]. Please allow 10 business days for your request to take effect.

How your Personal Information is kept and communicated
CookieKits by ZestyKits retains Personal Information for a reasonable period or to achieve the objectives set or is in accordance with the law, whichever time frame is longer. We establish retention criteria depending on the type of information collected. Once the goals achieved and Personal Information is no longer required or if the person asked to remove such information, we ensure anonymity or we destroy it so as to ensure protection against access or unauthorized disclosure.

We never disclose your Personal Information to third parties without your consent, except:

  • to suppliers of goods or services whose services have been retained to perform certain functions on our behalf (e.g. Delivery service). CookieKits by ZestyKits takes the necessary steps to ensure that these third-party use your Personal Information only for the purposes determined by CookieKits by  ZestyKits and protects your Personal information according to the laws and regulation in place.
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • To public authority only as required by law. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We do not share your Personal Information to a promotional partner unless you have specifically consented to the disclosure of your Personal Information to one.

Security
All data is stored on servers with high security systems, protected against access by unauthorized persons and malicious uses. CookieKits by ZestyKits also protects the Personal Information disclosed to third parties in accordance with this policy. Only individuals who have access to information in the course of their duties can access it. Your Personal Information is retained and stored on our behalf by our hosting company. It is possible that some parts of the Personal Information is transferred outside the province of Saskatchewan.

To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. CookieKits by  ZestyKits will never ask you for your password in any unsolicited communication.

In addition, CookieKits by ZestyKits will never contact you to ask for information about your credit card number or bank account. Information like this should be sent to CookieKits by ZestyKits only when you make a transaction, by contacting CookieKits by ZestyKits directly or by modifying your account online. If you receive a suspect email with a link to update the information on your account, do not click on this link. Go directly into your account on www.cookiekits.ca. If a stranger contacts you, sends you an unsolicited email, or asks you to confirm or give your password or personal or banking information, ignore the request and contact us immediately.

Listings
CookieKits by ZestyKits may afford, solicit or hire other companies to conduct advertising campaigns for CookieKits by Zestykits. The ads you see when you access the CookieKits’ website are redirected from the servers of these companies and can be targeted by geographic region or context. Some advertisers may use cookies on your computer. Cookies allow them to collect information about the sections and features you accessed, advertisements posted on these sites and ads that you have viewed. In this way, advertisers are trying to customize your ads preferences in the exercise of their business activities. The use of cookies by advertisers is subject to their own privacy policies, not CookieKits by ZestyKit’s Privacy Policy. We encourage you to carefully read the policies of these advertisers.

Outside links on our Site

The CookieKits by ZestyKits website may contain links to websites operated by other companies. By clicking on these links, you leave the CookieKits by ZestKits’ website. CookieKits by ZestyKits has no control over the operation of these websites and the fact that they are listed on our website does not make CookieKits by ZestyKits responsible in any way for their content or policies. Any Personal Information you transmit through these sites will be subject to their Privacy Policies.

Changes to Privacy Policy
From time to time, it may be that CookieKits modifies this Policy. Please check back periodically.

Contact us|
You may contact us at any time at a[email protected] if you have any questions or comments about this Privacy Policy.

As of Februayr 1st, 2019

Shipping

To return your product, you should mail your product to:
Cookie Kits
#160 2 Research Drive, Regina, SK, S4S 7J7

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Catherine Beaudoin

OUR STORY

Hello! We are Catherine & Annie, French Canadian sisters living at the heart of the Canadian prairies - in Saskatchewan. We love flavourful, easy and fun bakings. We share love through baking and have a passion to share our favourite recipes.